IT Strategy on a page

Following the publication of Solihull’s Digital Strategy, we now publish our IT Strategy.

To make the IT Strategy accessible, we have reduced it to a single page of A3. There is, of course, a more detailed document which is also published here. We have also coined a new definition for the Information & Communications Technology (ICT) acronym.

For us, ICT means Innovation, Cost reduction and Transformation. That’s why ICT exists in the enterprise.

There is, of course, a blurred distinction between “Digital” and “IT”. We have taken the view that we will define what we mean by Digital and develop our digital strategy accordingly. IT is then everything else. Everything that is technologically enabled, but is not in the digital strategy. Which is quite a lot, of course. All the systems and interfaces that the enterprise depends on to deliver its objectives. Finance systems, business intelligence systems, supply chain systems, case management systems, order processing systems, asset management systems, commissioning systems, HR systems and the network infrastructure that these run over are all part of the IT scope.

There is some overlap between “Digital” and “IT” of course – life is like that. Stuff does not always fit into neat boxes. The important thing is to be confident that you have clarity, vision, goals and projects that deliver to both agendas.

A) Here’s our ICT strategy on a Page:

ICT Strategy 2015 – 18 on a page v2  (PDF version)

ICT Strategy 2015-2018 Ver 2.0 Approved

 B) Here’s our more detailed ICT strategy:

ICT Strategy 2015-2018 Ver 2  (PDF Version)



2015 Digital Strategy – Solihull Council

Elected members have approved the Digital Strategy for Solihull Metropolitan Borough Council. This takes the form of a brief document and six brief strategic plans for the key areas below.

Solihull Council’s Digital Strategy V01.0

Following the Lean A3 planning principles, each of these six mini-strategies are presented on a single page of A3.

Happy to share with other Authorities and any interested organisation. Comments and suggestions welcome.

Digital Strategy WordPress



Solihull’s Social Council

What is the Social Council?

The Social Council is a project set up to explore a new model for the way in which Solihull operates.  Local Government is undergoing huge changes at the moment – the Social Council will be a way to shape the Solihull’s response to these changes.  Rather than simply cutting services Solihull intends to redesign processes and create new ways of working which are ‘fit for purpose’ for the future.  The ‘new model’ refers to the fact that this is a whole system approach rather than one which looks at individual services in isolation.

The Social Council will bring together social values, representing the best of public service, with the social behaviours that represent successful organisations in the 21st Century.

We expect these values or qualities to be developed over time but to start with these:

  • A stronger voice for citizens – working with the public not just for them
  • Looking after the people who need help at the same time as making it easier for people to help themselves
  • Transparent and open communication – thinking and information in public
  • Use of networks in preference to hierarchies
  • Lean and agile delivery models
  • Effective use of digital

This is also a practical project, which needs to develop the learning and measurement tools, needed in order to support this kind of organisational transformation.  The diagram below shows how these might be developed:

The calibration refers to the kind of relationship that any service design might create with the public which might range from communicative but service orientated, along the continuum to a fully co-productive relationship.  These are terms that will be explored and defined within the Solihull context as part of this project.  At these points these are very generic words with a research-based justification for why they are here.  The next stage of this work needs to turn these into tangible goals and projects for Solihull.

The Social Canteen will be the project steering group who would ‘hold’ the values or qualities for the organisation and develop their use into teachable points of view for the rest of the organisation.

The Social Council is a project that combines culture change with service redesign.  In order to keep the work manageable the Social Canteen is going to work through specific projects and initiatives learning and communicating throughout.  The aim of the first Social Canteen meeting will be to confirm the initial set of values, the agree on how we want to manage governance, communication and learning and finally to agree on the first set of projects that the Social Council will address


Social Media, Solihull Café, Solihull Canteen & co-production themes to be developed here

Assisted Digital

Assisted Digital is about closing the divide between the digital “haves” and the digital “have nots”. Making it more possible for more people to access the benefits of the internet and related technologies.

In 2009, Solihull Council and Solihull Community Housing were awarded beacon status for digital inclusion.

This prestigious award recognises the significant efforts made across housing, libraries and elsewhere to reduce the digital divide.

The council is continuing to address this issue.




Assisted Digital strategy to be added here, building on Digital Inclusion beacon status